IT SUPPORT for managed services – Servers, Desktops and Laptops.
This is the fundamental heart of what
EBS-IT offers; it is the support service for your computers. It is made up of the following elements…
Our monitoring agent that sits quietly on every desktop, laptop and server on your network, constantly monitoring around 100 parameters reporting any concerns or errors back to us
The display board; In our office this is a large flat screen monitor that shows all problems allowing us to see at a glance what is going on at all our clients. All our engineers have an application on their phones which also shows all this information. So whether at the office or away we will know if your IT runs into a problem.
Our managed service; which for a low monthly charge, paid by direct debit, for each desktop, laptop and server on your network gives you
- Unlimited access to our dedicated phone support line
- Unlimited remote support
- Unlimited on-site support with rapid response times (1-4 hours)